Terms & Conditions – Soult Australia

Terms & Conditions


All orders processed online on www.soultaustralia.com constitutes as an agreement to the below policies and terms & conditions;

Returns Policy

Soult. Australia accepts change of mind and size exchanges on full priced stock apart from the Ios Visor (unless deemed faulty by Soult. Australia).  In the case of a size or style exchange or faulty replacement, the Soult. Australia team will replace the garment in a timely matter.  Please note, if a size or style exchange is requested on an out-of-stock item, a credit note will be issued.  Soult Australia only accepts one exchange per styler unless faulty.

In the case of a return, replacement or exchange requested by the customer, the issue must be notified to the Soult. Australia team within 30 business days upon receiving the order. Once the garment has been returned to the Soult. Australia warehouse it will undergo a review for exchange. If approved, the Soult. Australia customer service team will advise the customer on the exchange or refund details.

Please note all shipping costs on change of mind and size are at the cost of the customer and not payable by Soult. Australia as per outlined in our FAQ. Soult. Australia requires all return parcels to be sent via a secure, pre-paid and traceable postage method. Lost or stolen parcels are not liable to Soult. Australia. In the case there is an outstanding amount owing to the customer it will be issued in the form of a credit note.

The below conditions must be adhered to;

  • The garment must be returned in its original condition with all tags intact and attached to the garment.
  • The customer must not attempt to resolve any damages unless approved by the Soult. Australia team.
  • The garment must be unworn, undamaged and not laundered.
  • No exchange or return will be excepted without prior approval by the Soult. Australia team after 30 days.
  • Soult. Australia reserves the right to reject an order for any reason, at any time.
  • In the case of a fabric or colour being discontinued the customer is entitled to reselect another.
  • Failure to supply the correct information regarding your order is not at the fault of Soult. Australia