Shipping & Returns

Is it easy to exchange or return items?

Once we confirm your email, it’s as easy as printing your shipping label and sending your item(s) back. Please be advised that all return/exchange shipping fees are not prepaid.

Can I return for a refund or exchange?

Yes, all returnable/exchangeable items, as per the products page can be returned for a full refund/credit or exchange. It will be issued to your original payment method, minus shipping costs. 

How soon will I get my refund or credit?

As soon as our team gets your return, you’ll receive your refund or credit within 14-21 days.

Online refunds will be made to the credit card or account used in the original purchase transaction.

Returns to our distribution center must be postmarked no later than 30 days after the original purchase date.

Returned product must be in its original state with sewn-in tags attached or be defective to be accepted for a refund or exchange. You will be responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.

Which items are non-returnable?

Currently, the Athens Visor and the Pebble Brush are non-returnable. If there is a fault with this product, please email info@soultaustralia.com.

What should I do if my tracking information shows delivered but I do not have the product?

Please contact your local carrier’s office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email us at info@soultaustralia.com.

What if my order is lost or damaged in the mail or delivery?

Soult. Australia cannot be liable for any damages incurred during transit; it lies within the responsibility of the local carrier and we cannot assume the risk of carriers. We do not assume any responsibility for lost or damaged packages caused during transit.

What if I have more questions?

Please send us an email at info@soultaustralia.com and we will do our best to answer any question or inquiry you may have.